Terms & Conditions
Introduction
Welcome to Bondville Model Village! These Terms & Conditions govern your use of our website, visitbondville.com, and your visit to Bondville Model Village. By using our website and/or purchasing tickets, you agree to these terms.
Bondville Model Village Limited (Company Number: 08155431) reserves the right to modify or update these Terms & Conditions at any time, and any changes will be effective immediately upon being posted on the website. Your continued use of the website or purchase of tickets following any changes signifies your acceptance of the modified terms.
1. General Admission
1.1. Ticket Validity: General admission tickets are valid for one day only and are non-transferable. Visitors are welcome to stay throughout our opening hours, but re-entry is only permitted on the same day.
1.2. Special Events: General admission tickets do not include entry to special events, such as Scarefest or Santa’s Grotto. Separate tickets must be purchased for these events, as outlined in section 3.
1.3. Ticket Use: Tickets must be used on the date specified at the time of booking. Unused tickets are non-refundable and cannot be exchanged for other services or events.
1.4. Operational Changes: We reserve the right to close parts of or the entire attraction without prior notice due to weather, maintenance, or special events. In such cases, ticket rescheduling may be offered at the sole discretion of Bondville Model Village Limited.
2. Online Bookings
2.1. Booking Platform: All online bookings are processed by Checkfront, our third-party booking platform. Payments are securely handled by Stripe on behalf of Checkfront. Bondville Model Village does not store payment information directly.
2.2. Accurate Information: It is your responsibility to provide accurate personal and payment details when booking. We use the provided contact details (email or phone) to communicate important information regarding your booking.
2.3. Booking Confirmation: Once a booking is confirmed, you will receive a confirmation email from Checkfront. If you do not receive this email, please contact us immediately to resolve the issue and prevent any disruption to your visit.
2.4. Refunds: All ticket sales are final. Refunds are issued only under exceptional circumstances and at the sole discretion of Bondville Model Village Limited.
3. Special Events
3.1. Separate Ticketing: Special events, such as Scarefest and Santa’s Grotto, require the purchase of separate event-specific tickets. These tickets are valid only for the specified event and time slot.
3.2. Non-transferability: Special event tickets are non-transferable to general admission or other events, unless the event is cancelled by Bondville Model Village, in which case ticket-holders may be offered a rescheduled date or refund.
3.3 Lighting & Special Effects: During our Special Events we may, from time to time, use special effects, smoke machines, strobe lighting, and other sound and light related enhancements, to complete the customer experience. By purchasing tickets for these events, and agreeing to our terms and conditions, you acknowledge the use of special effects and that our event(s) is suitable for all members of your party who will be in attendance.
4. Ticket Validity and Rescheduling
4.1. Ticket Validity: Tickets are valid for the specific date and time slot purchased. If you cannot attend, please contact us as soon as possible to explore rescheduling options.
4.2. Rescheduling: Rescheduling is only available for general admission tickets and is subject to availability. Special event tickets cannot be rescheduled unless explicitly stated by Bondville Model Village.
5. Opening Hours and Availability
5.1. Seasonal Hours: Opening hours vary seasonally and may change weekly. We recommend checking our website or contacting us directly for the most up-to-date information before your visit.
5.2. Attraction Closures: We reserve the right to close all or part of Bondville Model Village for private events, maintenance, or operational reasons. Any closures will be announced on our website or social media channels when possible.
6. Café and Other Facilities
6.1. On-site Catering: We offer food and beverages at our on-site cafés. Prices and menu items may change without prior notice.
6.2. Food Policy: Outside food and beverages are not permitted unless otherwise stated by staff or during special events that allow picnicking.
6.3. Allergen Information: Allergen information is available upon request at the cafés. However, we cannot guarantee the complete absence of cross-contamination.
7. Conduct and Behaviour
7.1. Respectful Behaviour: All visitors must behave respectfully towards others and the property. Abusive, threatening, or disruptive behaviour will result in removal without a refund.
7.2. Supervision of Children: Children must be supervised by an adult at all times. Bondville Model Village does not accept responsibility for the supervision of children on-site.
7.3. Damages: Any damage caused to models, displays, or property (whether intentional or accidental) may result in removal from the attraction and liability for repair costs.
8. Liability
8.1. Personal Risk: Bondville Model Village Limited is not liable for personal injury, loss, or damage to personal property, except where required by law. Visitors enter the attraction and participate at their own risk.
8.2. Service Availability: We are not responsible for any inconvenience caused by the unavailability of services, including our website, due to technical issues or maintenance.
9. Use of Website and Content
9.1. Informational Content: The content provided on visitbondville.com is for informational purposes only. While we aim for accuracy, we cannot guarantee the completeness or reliability of the information.
9.2. Prohibited Use: You agree not to use any content for unlawful purposes, nor reproduce or redistribute any part of the website or its content without prior consent.
9.3. WordPress Policies: Our website is built on WordPress. By using the site, you also agree to abide by WordPress’s policies. You can view their terms and privacy policies on their official website.
10. Data Protection and Privacy
10.1. Privacy Commitment: We take data protection seriously and manage all personal data in accordance with UK law and our Privacy Policy.
10.2. Third-Party Data Handling: Personal data collected via bookings on Checkfront and processed by Stripe is managed in accordance with their respective privacy policies. We do not store card details.
10.3. Data Collection: We collect names, emails, addresses, and payment information for booking purposes, as well as marketing (with your consent). You may request to access, amend, or delete your data at any time by contacting us.
10.4. Cookies: For more information on how we use cookies, please refer to our Cookie Policy.
11. Changes to Terms & Conditions
11.1. Modifications: Bondville Model Village reserves the right to modify these Terms & Conditions at any time without prior notice. It is your responsibility to review these terms periodically for updates.
11.2. Effective Date: Any changes will take effect immediately upon being posted on the website. Your continued use of our site or services constitutes your acceptance of the updated terms.
12. Governing Law
12.1. Jurisdiction: These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the English courts.
Contact Us
For any questions or concerns regarding these Terms & Conditions, please contact us at:
Bondville Model Village Limited
Sewerby Road, Sewerby, Bridlington,
East Riding of Yorkshire, YO15 1ER
Email: [email protected]
Phone: 01262 371886